Treharris Primary Care Centre

Practice Team

Dr B Choudhary (Male) BSc, MBBS, MRCS, MRCGP, Cardiology Diploma.
First qualified 1998 (GP Partner)
Dr S Parasuraman (Female) MBBS, MRCGP, DRCOG. First qualified in 1999 (GP Partner)
Dr R Shroff (Female) BM, MRCOG, DRCOG, MRCSEd, MRCGP. First qualified in 1997
(GP Partner)
Dr I Barrett (Female) MBBS, DCM, MRCGP, Dipolma & Membership Psychosexual
Medicine. First qualified 1992 (GP Partner)
Dr M Hussain (Male) MBBCh, MRCGP. First qualified 2019 (GP Partner)
Dr M Johnson (Female) MBBCh, MRCGP, DPD. First qualified in 1998 (Salaried GP)

Mrs Patricia Prudom

Dean Smith (Nurse Prescriber)

Ben Lewis, Mpharm, Independent Prescriber, Minor Illness
Harry Lee, Mpham, Independent Prescriber Minor Illness

Ruth Evan-Davies
Caitlin Moore

Carina Lewis
Sarah Huges

Leah McNamara

Katrina Lockyer

Suzanne Hopkins
Julie Parry
Caroline Scanlon

Tracy Broome (Senior Receptionist)
Lisa James
Denise Jones
Charley Bowen
Amanda Haley
Sian Roberts
Danielle George
Kylie Hardwicke
Michele Griffiths

Opening Times

The Reception desk is open between the following hours for telephone and face to face contact:

Monday – Friday | 8am – 6.30pm

*The surgery doors will now be open at 8.30am and will close at 6.00pm.
The telephones will still be accessible from 8am – 6.30pm.

Consultation Times

Morning Sessions | 9am – 11.50am
Afternoon Sessions | 3pm – 6.30pm

Repeat Prescribing

Repeat prescriptions can be collected any time between 8am – 6.30pm

Non-Repeat Prescriptions can be requested by completing an acute request form at reception

Contact Details

Appointments & Visits –  (01443) 410242

Out of Hours Service 111 – NHS DIRECT 0345 46 47

Test Results (01443) 410242 (between 11am – 12pm please select option 2)

Email: Clinical.Enquiries.w95032@wales.nhs.uk

Out of Hours

If you require urgent medical attention when the surgery is closed (between the hours of 6.30pm and 8am), weekends or Bank Holidays the GP Out of Hours Service provides Medical Care.  They can be accessed by telephoning 111 or NHS DIRECT 0345 46 47 or www.nhsdirect@wales.nhs.uk

If you have a medical problem that cannot wait until the surgery opens or in a life threatening Emergency such as Severe Bleeding, Collapse, Unconsciousness and Severe Chest Pains: TELEPHONE 999 IMMEDIATELY

  • By Post – Send either the green repeat form (which is attached to your previous prescription) clearly marking which items you require to the surgery address.
  • By hand – Place the green repeat form (which is attached to your previous prescription) clearly marking which items you require and place in the black box on the wall in the Reception Porch area.
  • Pharmacy Collection – One of the easiest methods to deal with your repeat prescription is for you to ask a local pharmacy to collect on your behalf. If you would like to arrange for a local Pharmacy to pick up and/or deliver your prescription you should ask them to register for this service. This will save you time as you will no longer have to call to the surgery to drop off and collect your prescription. The Pharmacy will also manage your prescription requests to help alleviate wastage.

Practice Policy for home visits states that only the infirm and immobile patients will be seen at home. Doctor will triage all calls before visiting and if a home visit is not required patients will be asked to come to the surgery. This is because everything that the GP needs to carry out any examinations, investigations are here at Surgery.

The Access to In-Hours Standards were introduced by the Minister for Health and Social Services on 20 March 2019.

The Standards sets out clear requirements for all GP practices in terms of minimum expectations relating to access, including an increased digital offering.

The Covid Pandemic has had an impact on our ability to provide appropriate access due torestrictions imposed by the Welsh Assembly Government.

As a Practice we strive to provide the best service possible (in terms of access) but it is important to recognise that Primary Care is under incredible strain and while we are doing our best, the public also has a role in making the right choice when seeking help and advice. A cultural shift is required to recognise that a GP, or even the GP practice, is not always the most appropriate professional or location for some issues.

Our staff have been trained to ask patients and to navigate them so that they are seen by the right person at the right time in the right place.

There are a number of ways to access our services:

Telephone the Practice on 01443 410242 for Urgent and Routine issues, the Care Navigators will ensure that you are directed to the appropriate Clinician, you may be placed in a queue depending on the number of calls in-coming.

Use our E-consult system (available on this website) where you can consult a Healthcare Professional On-Line – Please note that the Healthcare Professional will often respond in an electronic message, so please check your email (including spam). E-Consult should not be used for Urgent Matters.

The Surgery is open daily from 8 am – 6.30 pm, Our Care Navigators are available during this time.

Under the Data Protection Act 1998, patients can ask to see, and request copies of records about them kept at the practice. You would need to complete a Subject Access Request (SAR). We would need confirmation/Identification of the person making the request.

Requesting of information from third parties, e.g. Solicitors, Insurance companies etc will need to be accompanied by a letter of approval from the patient. Details will not be released without consent of patient. We may share information with relevant NHS organisations.

Before using eConsult, please consider checking to see if your problem can be addressed by your local community pharmacy and the Common Ailments Service

The common ailments service offers patients access to free NHS advice and treatment for common ailments that cannot be managed by self-care.

The service offers an alternative to making an appointment with the GP to discuss the following 26 conditions

  • Acne
  • Athletes Foot
  • Backache (acute)
  • Chickenpox
  • Cold sores
  • Colic
  • Conjunctivitis (bacterial)
  • Constipation
  • Dermatitis (dry skin)
  • Diarrhoea
  • Dry Eye
  • Haemorrhoids
  • Hayfever
  • Head Lice
  • Indigestion
  • Intertrigo
  • Ingrowing toenail
  • Mouth Ulcers
  • Nappy rash
  • Oral thrush
  • Ringworm
  • Scabies
  • Sore throat
  • Teething
  • Threadworm
  • Vaginal thrush
  • Verruca

To use this service please contact your local community Pharmacy.

Any patient demonstrating violent or abusive behaviour towards staff will be reported to the police and may be removed from the Practice’s list immediately.

As a Practice it is our duty to protect our staff.

If you a Veteran, please let the Reception staff know so that we can add it to your medical records. All Armed Forces Veterans are entitled to receive priority access to NHS Care.

We have wheelchair access available via the main car park.

The practice has a wheelchair available for patient use. If you require assistance, please inform reception in advance of your visit.

Disabled toilet facilities are also available.

About Us

We are a dynamic and innovative multi-site GP partnership located in the Rhondda and Merthyr Valleys.

We embrace multi-disciplinary working and technologies to improve access to health and support services. We believe in engaging our communities and supporting them to make the right choices for their long-term health and wellbeing.

We are a progressive, enthusiastic, fully computerised, training practice in a modern purpose built premises in Treharris.

The practice is approximately 25 minutes travel time from Cardiff.

We have 5 Partners, 1 Salaried GP, 2 Long term regular Locums, 2 Pharmacist, 2 Nurses, 1 Advanced Paramedic Practitioner, 1 Nurse Practitioner, 1 Nurse Associate, 1 HealthCare Assistant, 2 Phlebotomist, 1 Physiotherapist, 1 GPSO (General Practice Support Officer), Medical Students attend regularly.

Our current List size is approximately 8488. Valleys Medical Group is not a limited partnership under the Partnership Act 1907

As our patient you have a right to:

  • be treated as an individual, with courtesy, respect and dignity at all times
  • be given the names of people involved in your care
  • be seen, under normal circumstances, within 30 minutes of appointment or given the reason for delay and have the right to make another appointment
  • be given, under normal circumstances, an urgent appointment within the same day and a routine appointment within 48 hours.  Appointments with named Doctors are subject to the availability of the relevant Doctor
  • be seen without an appointment when warranted by an emergency condition
  • receive advice or action you can take to promote good health
  • be given the most appropriate care by suitably qualified people; no care or treatment will be given without your informed consent
  • be referred to a consultant acceptable to you when your doctor feels that such that such a course of action necessary
  • choose whether or not to take part in medical research or medical student training
  • to receive medical advice over the telephone
  • to have access to your medical records subject to limitations by law
  • to have access to a doctor at all times for emergencies
  • expect a complaint to be treated in accordance with Health Service guidelines and to receive a leaflet describing the process
  • a copy of the practice leaflet, from Reception, which will give you details of all practice services etc, that are available to you.

What we expect from you:

  • to ask for an Urgent Surgery appointment only for urgent matters
  • to attend Surgery instead of requesting a home visit, when at all possible, to gain benefit from the practice facilities available; a doctor can see 5 patients in the surgery for every one house visit
  • to request House-calls before 11 am when possible
  • to keep, and be on time, for appointments or let us know if you cannot attend
  • request only those drugs, on Repeat Prescription, which you intend taking that month; many drugs are not often taken, costing the Health Services large sums of money that could be better spent
  • to treat ALL our staff with courtesy and understanding

Raising a Concern

Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this may be the approach you try first. The Practice Manager is also available if you wish to talk to someone to raise your concerns, often things can be resolved
at this point.

Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, giving as much detail as you can, as this helps us to establish what happened more easily. In any event, this should be:

  • Within 12 months of the incident,
  • or within 12 months of you becoming aware of the matter

If you wish to contact the practice manager by email practice.manager.w95032@wales.nhs.uk

Clinics & Services

The Doctors and Nurses run the following clinics in addition to usual morning and afternoon Surgeries:

Chronic Disease
Minor Surgery/Joint Injections Joint Injections
Diabetes
Wound Care Immunisations
COPD (Chronic lung disease)
Family Planning Health Promotion Checks
Asthma
Cervical Screening Minor Operation
Baby
Travel Immunisation
Anticoagulation/Warfarin (INR)
Well Person
Hypertension
ECG
New Patient Health Check
Phlebotomy
Influenza/Pneumonia/Shingles (in season)

Patients wishing to apply to join the Practice list can do so via the reception desk, you may be asked for identification. In exceptional circumstances the Practice list may be temporary closed. If this is the case, you will be informed when applying. To register at the surgery, you must agree to accept the rules as in the Practice Charter and will be required to complete a formal registration form for each family member, following which you will be sent an invitation to come to surgery and have a New Patient Health Check with our Health Care Assistant or Practice Nurse. Please make every effort to attend this appointment. Please bring with you a copy of your repeat medication in order to avoid delays in re-issuing.

The practice respects the right of patients to express a preference of practitioner when registering but cannot, however, guarantee that practitioner will be available when the patient requires an appointment.

Please indicate if you are hard of hearing or have any disability that requires assistance for your consultation. E.g., hearing loss – we have a sensory headset available.

Please indicate if you are a Carer.

Treharris Primary Care Centre – From Troedyrhiw to Penpedairheol

If you would like to conduct your consultation in Welsh, we have a Welsh speaking Receptionist. Please let reception know when booking your appointment.

If you have any comments or suggestions about the services offered, please contact the Practice Manager. Alternatively place your written comments in the appropriate box in the waiting area; please be sure to add your signature. Staff will try to give the best possible service, but if you have a complaint, please feel free to discuss this with our Practice Manager and we will do our utmost to resolve the matter or alternatively you can contact.

Concerns Team, Cwm Taf Local Health Board, Ynysmeurig House, Abercynon. Tel: 01443 744850.

If you have any views on our services that you would like to share with us, then please let us know. A compliment raises the morale of staff, and it can help to maintain high standards. Was there anything that impressed you; did you feel that there was room for improvement?

Your views are important, as they will help us to develop our services and make them more responsive to our patients’ needs.

Advice & Support

Our Advanced Paramedic Practitioner is an experienced Paramedic of 30 years who has gained a Master Degree in Advanced Clinical Practice. The APP can undertake advanced clinical assessment with a wider scope of practice than that of a regular Paramedic assessing most common illnesses. The APP is able to prescribe appropriate medications and refer to another specialist. Both the Advanced Paramedic Practitioner and Nurse Practitioner are highly qualified to take your comprehensive history, carry out physical examinations, use their knowledge and clinical judgement to make a diagnosis, decide and carry out treatment including the prescribing of medication and refer for specialist opinion, to ensure the provision of continuity of care. Both the Advanced Paramedic and Nurse Practitioner work independently as part of the healthcare team and ensure that patient treatment and care is based on best practice.

Our Practice Nurses cover all general nursing, as well as running a variety of clinics together with the Doctors (e.g. Chronic Disease Management, Diabetes, COPD, Asthma, Hypertension, Well Person, INR, Minor Surgery/Joint Injections, Cervical Screening, Travel Immunisation, Baby Immunisation, Family Planning).

The Nurse Associate/HealthCare Assistant work alongside the Clinicians they are able to provide a variety of services eg Phlebotomy, ECG, Wound Care, Health Promotion Advice, Injections Flu, Shingles, Pneumonia, INR etc.

You can make an appointment by telephoning the Surgery on: 01443 410242 between 8:00 am and 9:30 am for the next available appointment. The Practice DOES NOT pre-book morning appointments with doctors unless they are requested by the Doctor. Please phone the surgery on the day you require an appointment. Please note that due to the demand for appointments all pre-booked appointments are on hold unless booked by a GP.

Children less than 16 years old must be accompany by an adult

Our Health visitors work mainly with children under five and their families to promote health and well-being. They carry out hearing and development tests and run a baby clinic every Wednesday between 9.00am and 1.00pm.

Here you can get your baby weighed and seek advice or guidance about Infant Feeding, Temper Tantrums, Speech Development, Immunisations or any other aspect of family health. Information can also be gained about Playgroups in the area, Nurseries and Voluntary
Services available.

The Health Visitors: Mrs J Phillips/Mrs L Robins can be contacted on Treharris 01443 410267.

If you think you are pregnant you must first send a urine sample off to confirm pregnancy. Then depending on if it is your first, second or more pregnancy you will be advised to contact the Midwives, a telephone number will be given to you by the reception staff to arrange an appointment with the Midwife.

The District Nurses look after people, especially the elderly who are confined to their homes and need nursing care. Your doctor will make arrangements when necessary.

The GPSO is able to offer support and advice to patients and will look at their holistic situation to promote behavioural change allowing the patient to take responsibility of their own health and wellbeing. The GPSO will use resources and services within the community to refer patients to this includes: the Third Sector, Counselling services, Exercise Programmes, Mental Health Support this is a few of the services on offer.

The GPSO is located in GP Practices and will create a fully integrated service provision which supports both Primary Care and the Local Authorities in their workload allowing patients to be managed before their needs require greater intervention.  The GPSO will offer timely support to patients to seek solutions and interventions which will enable them to remain independent before the patient requires greater support and becomes a crisis situation such as admission to hospital or residential care.

Patients will only be referred to Social Services as their needs are more significant and cannot be met by other networks or resources and the 3rd sector in accordance with the HSSWB-Act.

Patients are able to self refer to this service by making an appointment.

We have an In-house Physiotherapist – Neil Lewis of Step Forward Physiotherapy who is in Practice on a Wednesday, Thursday and Friday mornings from 9.00 am – 1 pm. The service is a 20-minute Musculoskeletal Triage Session and include assessment and advice to patients.
Patients are able to self-refer.

The practice is participating in training of medical students, who will be present during your consultation. Your consent will be sought prior to your appointment. If you do not wish a student to be present, please inform the Receptionist when you book in for your appointment. You will be asked if you will be happy to be seen by the Year 5 Medical Student who will be supervised by a GP Partner.

The receptionist will arrange an appointment and state the fee involved.

If you would like a Chaperone present during your Consultation, please advise reception when booking or ask the doctor during the consultation.

We are happy to provide a Chaperone on request.

As your registered GP Practice, we strive to provide you, our patients, with a level of Health Care that improves continually.

As our patient you have a right to:

  • be treated as an individual, with courtesy, respect and dignity at all times
  • be given the names of people involved in your care
  • be seen, under normal circumstances, within 30 minutes of appointment or given the reason for delay and have the right to make another appointment
  • be given, under normal circumstances, an urgent appointment within the same day and a routine appointment within 48 hours.  Appointments with named Doctors are subject to the availability of the relevant Doctor
  • be seen without an appointment when warranted by an emergency condition
  • receive advice or action you can take to promote good health
  • be given the most appropriate care by suitably qualified people; no care or treatment will be given without your informed consent
  • be referred to a consultant acceptable to you when your Doctor feels that such that such a course of action necessary
  • choose whether or not to take part in medical research or medical student training
  • to receive medical advice over the telephone
  • to have access to your medical records subject to limitations by law
  • to have access to a doctor at all times for emergencies
  • expect a complaint to be treated in accordance with Health Service guidelines and to receive a leaflet describing the process
  • a copy of the practice leaflet, from Reception, which will give you details of all practice services etc, that are available to you.

to ask for an emergency night visit only when it’s truly necessary and when you are too ill to attend the surgery

  • to ask for an Urgent Surgery appointment only for urgent matters
  • to attend Surgery instead of requesting a home visit, when at all possible, to gain benefit from the practice facilities available; a doctor can see 5 patients in the surgery for every one house visit
  • to request Routine House-calls before 10am when possible
  • to keep, and be on time, for appointments or let us know if you cannot attend
  • request only those drugs, on Repeat Prescription, which you intend taking that month; many drugs are not often taken, costing the Health Services large sums of money that could be better spent
  • to treat our staff with courtesy and understanding

Privacy Policy

Patient Questionnaire

English
Welsh

Complaints

In the event that your feel we have not complied with the current data protection legislation, either in responding to your request or in our general processing of your personal information, you should raise your concerns in the first instance in writing to the Practice
Manager (as above)

If you remain dissatisfied with our response you can contact the Information Commissioner’s Office at:
Information Commissioner’s Office – Wales
2nd Floor, Churchill House
Churchill Way
Cardiff
CF10 2HH

Enquiry Line: 029 2067 8400 online at www.ico.gov.uk

Useful Links

Cwm Taf Morgannwg University Health Board

Working to improve the health and healthcare of the people of Merthyr and RCT

Cwm Taf Health Board was established on 1 October 2009 and is responsible for the provision of health care services to over 325, 000 people principally covering the Merthyr Tydfil and Rhondda Cynon Taff Local Authority areas.

Contact details:
Chief Executive
Cwm Taf Health Board
Ynysmeurig House
Navigation Park
Abercynon
Mid Glamorgan
CF45 4SN
Tel: 01443 744800

Freedom of Information Requests
To make a Freedom of Information Request Please Contact:
freedomofinformation@wales.nhs.uk

Cwm Taf Community Health Council
Ty Antur Enterprise House, Navigation Park, Abercynon, CF45 4SN
Tel: 01443 405830
E-mail: enquiries@cwmtafchc.org.uk

CHC’ were set up originally by Act of Parliament in 1974 as independent “Watchdogs” to monitor and review services provided by the NHS.

The Cwm Taf members are recruited from the general public and appointments are made by the Welsh Assembly Government, the Local Authorities and also from established voluntary organisations.  The members are un-paid and receive out-of-pocket expenses only and are
supported by paid support staff.

How can we help you?
We can:

Advise you on available health services
Help you to find further information
Help you to deal with other health bodies
Listen to your comments

If you feel that you need to complain about any aspect of the Health Service, we can help you by:
Providing information about NHS Complaints Procedures
Making enquiries on your behalf
Acting as a Patient’s Friend at meetings with Health Service Managers

You can help us by

Letting us know what sort of service the NHS is providing in our area – we need to know the views of local people.  Just as importantly, you may be very pleased with a service and want to be sure that it will continue.